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Kiosk Banking - SBI and Bank of Baroda

Alankit’s kiosk banking service

To give impetus to the efforts for achieving financial inclusion, Alankit brings efficient SBI kiosk banking services to millions of its customers.

The company has collaborated with leading banks viz. State Bank of India and Bank of Baroda to enable people to access a range of banking facilities through its internet-enabled BOB and SBI kiosk banking outlets located across cities.

The Bank’s initiative of the KIOSK Banking allows customers to undertake different banking transactions without the need for visiting a Bank Branch. Kiosk Banking is basically a service offered by several banks, wherein the people do not have to actually visit the branch in order to do a variety of transactions. This is so because the customer can easily open an account in the bank and operate from any of the nearest Kiosk Banking outlet itself in a hassle-free manner. It is primarily introduced by the Govt. of India as an important concept for boosting financial inclusion, particularly in the rural areas where the customer outreach is not that good and also, the people are uneducated requiring one-on-one assistance.

Having partnered with SBI and Bank of Baroda, Alankit delivers mainstream financial services to the mass bank-excluded Indian public using remote-biometric enabled secure technology through kiosk banking. Customers may open bank accounts and do all types of bank related transactions at an SBI Kiosk Banking outlet or Bank of Baroda Kiosk Banking outlet. These outlets are able to offer end to end functionalities with the process of account opening or any online transaction and there are banks who also offers online kiosk banking at ease. There are a number of advantages of having kiosk online, but these are mainly for the more educated lot to access all services at just a click. Also, the operations through these outlets are absolutely safe and reliable as they are bio-metrically secured and also, a printed acknowledgement for every transaction is given to the respective customer.

The varied banking activities that one can avail through the Kiosk financial services bouquet include the following:
  • Account Opening
  • Cash Withdrawal
  • Cash Deposit
  • Money Transfer

How Kiosk Banking Works?

Any retailer is free to open a no-frills account in a bank for any customer by recording the fingerprint details and capturing a customer’s photograph. All the details along with the other documents are then forwarded to the affiliated bank branches to conduct the further know-your-customer process. When the account is up and running, the customer is enabled to either withdraw, deposit or remit an amount of maximum Rs 10,000 each day via the internet-enabled kiosk branch.

Primary Benefits of Kiosk Banking (Kiosk Banking Online)

Benefits to CSPs (Customer Service Point)

  • Brand Equity of the banks (SBI’s and Bank of Baroda’s)
  • Opportunity for self-employment at ease at the doorstep itself
  • Increased Visibility overall
  • High number of Walk in customers
  • Good incentives in accordance with the performance
  • Significant remuneration figures resulting in financial freedom eventually

Benefits to Customers

   Kiosk banking service brings a host of unique benefits for all customers, as mentioned below.
  • Banking facility nearer to customer location
  • Skip the long queues at bank branches
  • Avail basic banking services without visiting bank branches
  • Convenient to use kiosk machines and other facilities
  • Enhanced and safe banking experience
  • Hassle-free money transfer, withdrawals and deposits
  • Long banking hours, outlets accessible as long as they are open
  • Open no-frills account without minimum balance or charges levied
  • Maintain maximum balance of Rs 50000
  • Get account converted to regular bank account if balance exceeds above value
  • Carry out transactions of maximum Rs 10,000 per day
  • Safety assured as only concerned account holders can do the cash transactions
  • Avail facility for savings like term deposit, recurring deposit
  • Avail general purpose Credit Card, Kisan Credit Card
  • Avail home loans or loan against property
  • Avail auto loans, gold loans, Small & Medium Enterprise (SME) loans
  • Avail Accident Insurance Policy worth Rs 10,000 for every customer
  • Make small saving separately through RD remittance facility
  • Promote business opportunity through SHG (Self Help Group)
  • Access to money withdrawal through ATM card for customers aged above 18 years
  • Avail option of Mutual fund on referral basis

Kiosk banking offers the following services:

  • Opening of "No-Frill Savings Accounts" through kiosk banking modules
  • Deposit and withdrawal of cash in savings accounts
  • Opening of Term-Deposit, Recurring Deposit and SHG Accounts
  • Money transfers to any bank account
  • Aadhaar enabled deposits and withdrawals
  • DBT enabled facility in accounts
  • Loan lead generation and repayments
  • Home Loans and Loans Against Proper

Frequently Asked Questions About KIOSK-BANKING

One can locate the nearest SBI Kiosk through the bank’s website.
One will be required to visit the nearest bank branch for all manner of follow up services.
An individual can do an AEPS withdrawal, a deposit, an A2A bank fund transfer or money transfer through the IMPS module, while holding an SBI account.
One can avail public beneficiary schemes like DBT/ DBTL/ Social Security Schemes at the kiosk.
A recommendation letter is forwarded to the bank branch by Alankit. The recommendation and a request letter (find format at this link) for appointment and opening of a OD124 Account of BC by the Branch is sent to the regional office with the application and a KYC (find format at this link). The regional office authorizes the branch to open the OD124 Account after scrutinizing the documents. The Branch opens the OD124 Account and sends Alankit the excel sheet (find format at this link) for the generation of the KO ID. The regional office forwards the excel sheet to BCC for generation of KO ID with the authority letter from RM/DRM. After receiving the KO ID from BCC the same is forwarded to BC/Branch/Alankit. The branch also sends a duly verified copy of Aadhaar separately.
A kiosk can be opened at any unbanked location or location where the presence of banking channels is less.
All manner of regular banking activities are undertaken at kiosks.

Alankit has attained recognition as an efficient service provider for kiosk banking in the industry. Retailers can benefit greatly by registering themselves as a Customer Service Point (CSP) through Alankit and together contribute towards achieving the objectives of financial inclusion. Existing retailers will be required to work directly or under the retail merchandising unit (RMU) tree in accordance with the existing arrangements with Alankit. Those who are looking for new association with Alankit should enrol themselves as a retailer and then apply for SBI kiosk banking or Bank of Baroda kiosk banking. They are required to follow a set of simple procedures to get them registered as a CSP:

Step 1: The retailer must fill an application form which can be either downloaded online through Alankit website or by visiting any of the Alankit offices spanning across the country.

Step 2: After duly filling the form with relevant details, prospective retailers have to send their forms to Alankit. For verification purposes, they are also required to submit supporting KYC documents.

Step 3: The forms will be sent to the concerned department where the necessary verifications, validation and approvals will be done. Alankit ensures the CSP is informed about the status of their request in a timely manner. Once the form is verified and accepted, the CSP is trained. After the completion of training, the CSP is enabled to start transacting. The CSP needs to fulfil the certain infrastructure requisites for the enrolling the service. Moreover, the new CSP will be equipped with some facilities such as biometric reader, software, sign board, etc.

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